Frequently Asked Questions

How long does shipping take?

Orders are typically delivered within 5–15 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can use it on our Track Your Order page.

What payment methods do you accept?

We accept secure online payments through trusted payment providers.

Can I return my order?

Yes. Please refer to our Refund Policy for complete details.

What if I receive a damaged or incorrect item?

Contact our support team within 7 days of delivery with photos of the issue, and we will assist you.

How can I contact MasCartt?

You can reach us at support@mascartt.com and we will respond within 24–48 business hours.