Refund policy

MasCartt, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To be eligible for a refund or replacement:

• The item must be unused and in its original condition.
• Proof of purchase and photos of the issue may be required.

Non-returnable items may include:

• Personal care products
• Items damaged due to misuse
• Digital products (if applicable)

Once your request is approved, refunds will be processed to the original payment method within 5–10 business days.

For assistance, contact us at: support@mascartt.com